The bar or restaurant manager roles and responsibilities may vary a little between businesses, but their purpose is to hire, train, and direct staff members and ensure the bar is well-stocked and operating smoothly. The responsibilities of the managers may also include handling some of the business and administrative tasks associated with running a bar or a restaurant.
The manager will promote and grow the business, hire and train waitstaff, ensure that guests are receiving excellent drinks, food and service.
The manager will also manage inventory and resources, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximise customer satisfaction.
The manager should also be able to work with diverse personalities and diffuse tense situation. He or she should be a skilled communicator with excellent problem solving, observation and interpersonal skills.
Bar / Restaurant Responsibilities:
- Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and ordering supplies, managing budgets, and setting goals.
- Hiring and training staff to provide excellent service to patrons.
- Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
- Setting and enforcing quality and safety controls.
- Ensuring licenses are updated and in line with current legislation.
- Working with diverse personalities both on the staff and guests.
- Planning and taking part in promotional events.
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
- Maintaining a fun, safe atmosphere for patrons.
- Strong understanding of business management and accounting principles.
- Excellent computer, problem-solving, and customer service skills.
- Exceptional communication and interpersonal skills.
- Ability to diffuse tense situations and resolve conflicts.
- Willingness to work during peak hours, including nights, weekends, and holidays.
- Effectively delegate responsibilities and maximize resources.
- Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.